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Harley-Davidson
Motor Company
3700 West Juneau Ave., P.O. Box 653, Milwaukee,
WI 53201 414/342-4680 |
January 31, 2003
Aaron Scanlon
AMSOIL Building
Superior, WI 54880
Dear Mr. Scanlon:
Thank you for your recent letter
requesting information on Harley-Davidson's
one-year, unlimited mileage warranty when Synthetic
Lubricants are used.
Until now, the Motor Company
has never supported the use of synthetic products
in our vehicles because there had never been
any test validations completed on the numerous
formulations in HD/Buell motorcycles to determine
the viability of using these products on Harley-Davidson
products until now.
We have developed a specially
formulated synthetic fluid called SYN3. This
fluid can be used in Harley-Davidson engines,
transmissions and primary chaincases. This product
had been exclusively designed for Harley-Davidson
and is the only synthetic product tested and
certified by Harley-Davidson engineering for
use on HD/Buell motorcycles.
The use of a different brand
of fluid does not void the one-year, unlimited
mileage warranty unless it can be confirmed
that the use of such products was the cause
of the failure.
Thank you, Mr. Scanlon, for
taking the time to write to Harley-Davidson
and allowing me to answer your questions.
Sincerely,
Lisa Sagen
Powertrain Customer Service
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